The benchmark of excellence
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The Great British Excellence Awards celebrate the people, businesses and organisations doing exceptional work. Explore the categories and help recognise someone shaping the future through their achievement, leadership and impact.
Best Business Awards
Business Excellence AwardsCustomer Service Business of the Year Award
Celebrating the customer service, contact centre or customer experience business that sets the standard
About this category
The Customer Service Business of the Year celebrates a customer service, contact centre or customer experience business that looks after other companies’ customers as if they were its own. Judges look for a business that has grown, delivered outstanding results for its clients and built a team and culture others admire.
Eligibility
- The business must be a customer service, contact centre or customer experience business serving clients or customers
- Any size of business, from independents to large firms
- Must have been trading for at least one year
Judging criteria
- Growth: revenue, clients and market position over the last one to three years
- Client results: outcomes delivered and satisfaction
- Leadership and culture: how the business is led and how its team is developed
- Standing: expertise, accreditations and reputation in its field
Qualitative criteria
- Clear vision and strong leadership
- Integrity and high standards
- Commitment to clients and quality
- Invests in its people
Metrics
- Customer satisfaction and service levels achieved
- Client growth and retention
- Team size, training and quality measures
- Team growth and development
Additional criteria
- Must have been trading for at least 12 months
- Financial information is treated in confidence
- Client testimonials strengthen an entry
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