The benchmark of excellence
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The Great British Excellence Awards celebrate the people, businesses and organisations doing exceptional work. Explore the categories and help recognise someone shaping the future through their achievement, leadership and impact.
The Legacy of Leadership Award
Individual Excellence AwardsClient Services Director of the Year Award
Honouring client services directors excelling in client service
About this category
This category recognises client services directors driving client service, relationships and service quality. Judges will look for a strong leadership journey supported by clear evidence of achievement, influence, and lasting value.
Eligibility
- Open to directors and senior leaders in relevant leadership
- Management
- Professional
- Specialist roles who can demonstrate responsibility
- Achievement
- Influence
- Measurable impact
Judging criteria
- Customer outcomes
- Service quality
- Retention and loyalty
- Innovation in service
- Team leadership
- Measurable impact
Qualitative criteria
- Clarity of leadership story
- Authenticity and values
- Originality of approach
- Strength of examples
- Influence on people
- Organisation
- Sector
- Community
- Sustainability of impact
Metrics
- Evidence such as customer satisfaction or NPS
- Retention and renewal rates
- Account growth
- Service levels
- Complaint reduction
- Testimonials
- Case studies
Additional criteria
- Nomination should include clear examples
- Supporting evidence
- Dates/timeframes where possible
- Testimonials
- Case studies
- Data
- Media links
- References where available
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